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Hi there, you are viewing an old post that is a bit outdated. Click here to view the post with the latest instructions.You might already be using UTM parameters to track your marketing campaigns with Google Analytics, but are you capturing that information when a prospect is created in Pardot? Capturing this data is critical in order to assess the value of your marketing campaign and is a lead management best practice.
What are UTM Parameters?
UTM parameters are tags you add to a URL. Marketers use this to be able to track the traffic from a variety of sources such as email, social media, banner ads, etc. The tags can be sent back to Google Analytics and tracked which can be used to gauge the effectiveness of campaigns and identify the best ways to drive more visitors to your website.
Create New Fields
The first thing you need to do is create 2 new fields in Salesforce and in Pardot and map them. You don’t need to create a field for utm_source, we will use the standard source field in Pardot.
- utm_medium
- utm_campaign
Add The New Fields to Your Pardot Forms
Next, add the fields to your Pardot form. All 3 fields should be hidden and not marked as required.
Add Some Code to Your Landing Page Templates
This piece of code will parse the URL parameters and put the values into the hidden fields within your form. This code can be placed within your landing page template or within your form in the below form section.
Note: If you don’t use the field names outlined in this tutorial, you might need to update the JavaScript to include the correct field names.
Create URLs and Test
Now you’re ready to start creating URLs and testing your form. Use this handy URL builder to create your links and then fill out the form to see if the values go into Pardot.
Questions?
Send them to me via email, send me a tweet @jennamolby, or leave a comment
57 Comments
Hi Jenna, Is there any way we can append the UTM parameters in the links that we use in emails? I wanted all my email links starting with “www” to have the UTM parameters automatically. This can be done in Responsys & in Eloqua. But couldn’t find a way to do for emails in Pardot. Thanks!
No, I haven’t come across a way to do that in Pardot.
Hey Jenna, your code works wonderfully and pulls the info into the prospects record thank you so much for your detailed instructions.. However I am having trouble with the encoding of the UTM link that is attached to a button in my html email. What special characters do I have to change out to get the link to correctly update the “Click to open ratio in my email stats?
Hi Rhonda, So happy it worked for you. Here’s a link to some detailed documentation on how to encode special characters within Pardot email links: https://help.salesforce.com/articleView?id=pardot_url_encoding_emails.htm&type=0. Cheers, Jenna
Hi Jenna, thanks for all your content. I’ve followed your content for Marketo tips in the past and again now as I’m onboarding Pardot for my org.
I’m having trouble getting your code to work. I’ve tried it both within my page and through the ‘below form’ section with the code input section.
I modified the code to include utm_content and term, and renamed the fields according to my Pardot API field names. The custom fields are type = hidden, the sync behavior is to use Pardot’s value,
No matter where I’ve implemented the code, I haven’t seen any values passed. If there is a lead with pre-existing data, the last touch fields are submitted as blank (and then subsequently switched back by the SFDC sync). If the lead has no pre-existing data, then nothing is registered.
My code is below — Any ideas why the values aren’t being passed?
Thank you again!
Hi Keenan, Your code looks good to me. Can you email the link to the landing page to pardot@jennamolby.com? Thanks, Jenna
Hi Jenna, would it be possible to do this to the form handler as well? Thanks!
Hi Lou, Yes, It’s possible. You would need to add the hidden fields to your form handler and add the javascript to your page. You might need to make some adjustments to the javascript to match the selectors you define within your form handler code. Cheers, Jenna
Hi Jenna, thank you for this tutorial. I am having a little trouble using this with a Form Handler and wondering if you could easily spot my error:
<script type=”text/javascript”>
// Parse the URL
function getParameterByName(name) {
name = name.replace(/[[]/, “\[“).replace(/[]]/, “\]”);
var regex = new RegExp(“[\?&]” + name + “=([^&#]*)”),
results = regex.exec(location.search);
return results === null ? “” : decodeURIComponent(results[1].replace(/+/g, ” “));
}
// Give the URL parameters variable names
var source = getParameterByName(‘utm_source’);
var medium = getParameterByName(‘utm_medium’);
var campaign = getParameterByName(‘utm_campaign’);
var term = getParameterByName(‘utm_term’);
var content = getParameterByName(‘utm_content’);
// Put the variable names into the hidden fields in the form
document.querySelector(“input[name=’convertingsource’]”).value = source;
document.querySelector(“input[name=’convertingmedium’]”).value = medium;
document.querySelector(“input[name=’convertingcampaign’]”).value = campaign;
document.querySelector(“input[name=’convertingterm’]”).value = term;
document.querySelector(“input[name=’convertingcontent’]”).value = content;
</script>
The Form:
<form action=”http://go.cloudshare.com/l/533752/2018-11-07/4qwvd” method=”post” class=”html-form”>
<div class=”field-wrap required”>
<label>First Name</label>
<input type=”text” name=”firstname” required=”required” />
</div>
<div class=”field-wrap required”>
<label>Last Name</label>
<input type=”text” name=”lastname” required=”required” />
</div>
<div class=”field-wrap required”>
<label>Company</label>
<input type=”text” name=”company” required=”required” />
</div>
<div class=”field-wrap required”>
<label>Business Email</label>
<input type=”email” name=”email” required=”required” />
</div>
<div class=”field-wrap required”>
<label>Phone Number</label>
<input type=”text” name=”phone” required=”required” />
</div>
<div class=”field-wrap”>
<label>How Can We Help You Today?</label>
<textarea></textarea>
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”convertingtimestamp” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”convertingsource” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”convertingmedium” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”convertingcontent” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”convertingcampaign” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”convertingterm” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”convertinglandingpage” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”originaltimestamp” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”originalsource” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”originalmedium” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”originalcontent” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”originalcampaign” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”originalterm” />
</div>
<div class=”field-wrap hidden”>
<input type=”hidden” name=”originallandingpage” />
</div>
<div class=”submit-wrap”>
<input type=”submit” value=”Talk to us” required=”required” />
</div>
</form>
Hi Jaime, This code looks good to me. If you’re still experiencing issues email me at pardot@jennamolby.com with a link to your landing page and I can help troubleshoot. Cheers, Jenna
Hi Jenna,
If I add the code to the below form section in Pardot, how can i keep that text hidden on my form? When i click “view online” i can see the html below my form.
Thanks!
Hi Sean, Make sure you wrap the JavaScript in script tags. I’ve updated the example to include this. Cheers, Jenna
Do you also leverage the Google Analytics connector to pull in this information, or do it only through the hidden form fields?
Hi Andy, you can use both! The Google Analytics connector only captures the UTMs once, so you could use that for the first touch and this method for the last touch. Cheers, Jenna
Hi Jenna. When you say that the GA connector only captures the UTMs once, when is that exactly? The first time they are written to the database? The create date?